SHIPPING & RETURNS
SHIPPING POLICY
Game Pulse is committed to providing a smooth, reliable, and transparent shipping experience for all customers. Orders are typically processed within 1–3 business days after payment confirmation, with shipping times varying based on location and selected delivery method. Standard shipping across Canada generally arrives within 3–10 business days, while international orders may take longer depending on customs and carrier delays. Shipping costs are calculated at checkout, with free shipping available on qualifying orders to offer added value. Once an order has been shipped, customers will receive a confirmation email including tracking information so they can monitor their delivery in real time. Please note that processing times are separate from delivery times, and delays may occasionally occur due to high order volumes, holidays, or unforeseen carrier issues. Game Pulse is not responsible for delays caused by shipping carriers or incorrect addresses provided at checkout, so customers are encouraged to review their information carefully before placing an order. While every effort is made to ensure safe and timely delivery, risk of loss transfers to the carrier once the package has been dispatched. A clear shipping policy like this helps set expectations by outlining costs, timelines, and procedures, which is considered a best practice for ecommerce stores to build trust and reduce confusion
RETURN & EXCHANGE POLICY
Game Pulse aims to provide a fair and straightforward return and exchange experience while maintaining high standards for product quality and customer satisfaction. Customers may request a return or exchange within 30 days of receiving their order, provided items are unused, unworn, and in their original packaging with all tags attached. To initiate a return, customers must contact support with their order details, after which clear instructions will be provided. Once the returned item is received and inspected, refunds are issued to the original payment method within a reasonable processing timeframe, while exchanges are processed based on product availability. Please note that certain items, such as final sale products, worn items, or hygiene-sensitive goods, may not be eligible for return. Customers may be responsible for return shipping costs unless the item arrives damaged, defective, or incorrect, in which case Game Pulse will cover the cost and resolve the issue promptly. This policy is designed to be clear, transparent, and easy to follow—key elements that help build trust and reduce confusion in ecommerce shopping experiences